Frequently Asked Questions Regarding Behavioral Health Home


What is a Behavioral Health Home?

  • It is an agency that collaborates with your mental health and primary care providers
  • It is a new way of managing your care.
  • It is a place where you can go to receive help navigating your mental and physical health needs.
  • It can also help you access social services, transportation, and other supports.

How can the Behavioral Health Home help me? It can help you manage your health, along with the services and supports your case manager provides now. It can:

  • Help you make an individual plan that includes your mental health and physical health strengths, needs, and goals;
  • Help you and your providers work together;
  • Help you get the services and supports you need;
  • Help you with referrals;
  • Help you get services if you are coming home from the hospital or residential service;
  • Help give you information about your care.

How is a Behavioral Health Home different from my current case management services? It is a new way to provide case management.

  • It is a team approach, so you work with a case manager, a nurse, a clinical team leader, and a peer support specialist.
  • It is integrated, so it can help you reach your goals for both mental health recovery and physical health.
  • It is a partnership with primary care and your behavioral health home team and your primary care provider work together to better coordinate care.
  • It includes consumer and family supports and education, so you can get information and support when you need it.

What if I don't like this new service? You can leave the service at any time and go back to your usual case management. You can also try the Behavioral Health Home with a different provider. The choice is yours.

Will it cost me anything to be in this program? No, there is no charge to you for the service.